Refund policy

Order Cancellation and Product Returns Terms and Conditions

  1. These Terms of order cancellation and product returns (”Terms”) set forth herein apply to the Website owned, operated, licensed, and/or controlled by Pas Pour Toi Ltd. and/or its affiliates (collectively, the ”Company” or ”We”), located at the following domain address: dodobaror.com (the ”Website”). Please read these Terms carefully before using the Website.
  2. By using, accessing or browsing through this Website you signify your acceptance of these Terms. If you do not agree to these Terms, please do not use, access or browse the website.
  3. Please note that the Company reserves the right, at its sole discretion, to revise, modify or change or remove portions or all of these Terms, at any time. Please check periodically the Website to review such changes in the Terms. Your use of (including any browse through or access of) the website, after such revised Terms have been posted on the Website, shall constitute your consent to the new or revised Terms.
  4. These terms are subject to the Israeli Consumer Protection Law, 5741-1981 (”Consumer Protection Law”) and its provisions. In the event of a contradiction and/or inconsistency between the stated in these Terms and the provisions of the law, the provisions of the law shall prevail. The interpretation and enforcement of these Terms and/or everything arising from them will be done in accordance with the laws of the State of Israel, and will be clarified, if necessary, in the courts of Tel Aviv only.

 

Cancellation and Return Procedure

  1. The purchase may be cancelled by submitting a return form, as described below, or by sending a direct message to the Company via one of the following contact options:

5.1.  Email: online@dodobaror.com 

  1. The products may be returned by dispatching the package through the shipping agent indicated by the Company, or through another shipping agent, and we invite you to complete the return form, which is available on the website in the customer care area, in order for us to provide you with a return number (the Company will send you an email confirming receipt of the withdrawal request made through the return form), or after another declaration has been drafted and sent to the Company explicitly stating your decision to withdraw from the contract. In this case, it is remaining your duty to prove that the return right was exercised in a proper, timely manner.
  2. The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
    • The online return form must be sent directly online through the Website, or through another declaration which explicitly states your decision to return the products, which must be properly completed and sent to the Company within fourteen (14) days of receipt of the products;
    • The products have not been used, except in cases where the quality of the product cannot be assessed without a minimal use;
    • The identification tag is still attached to the products with the disposable seal;
    • The products are returned in their original packaging;
    • The returned items must be shipped back to the Company within fourteen (14) days from the date on which you informed the Company of your decision to withdraw from the contract.
  3. If you have fulfilled all requirements set forth above, the Company will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, and the cancellation fee (5% of the purchase or 100 NIS, the lower of the two) as set forth in the Consumer Protection Law, unless the Company has expressly exempted you from such costs at the time of purchase and on the further condition that you use the shipping agent indicated in the return form.
  4. Should you decide to return a defective product that was damaged prior to your receival of it, and in case sufficient proof is provided to the Company, and in case the Company is notified within fourteen (14) days of receipt of the products, you will not be charged for the return shipping cost.
  5. Should you decide to use the courier indicated by the Company in the online return form, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, the Company will pay the return shipping costs for you and will withhold a flat fee as payment for the return shipping. If an alternative courier is used for your return, you will have to pay for the return shipping cost upfront and at your own expense.
  6. You will be notified through the contact details you've provided, if the returned products cannot be accepted because they do not comply with the Terms indicated above. In this case, you may choose to have the products delivered to you at you own expense.
  7. Should you refuse the above delivery, the Company reserves the right to retain the products and the amount paid for your purchase of the products, until you decide to return them to an address of your choice.
  8. You will also be informed if your return cannot be accepted because it does not comply with the Terms indicated above. In that case, you may choose to accept a reduced refund, of which you will be informed, due to the decrease in value of the returned products, or to have the products sent back to you at your own expense.
  9. Should you refuse this shipment, the Company reserves the right to retain the products and the amount noted for the decreased refund, due to the decrease in value of the returned products.

 

Refund Times and Procedures

  1. After the Company has received the returned products and checked that the products meet all requirements, you will receive a confirmation email that the returned products have been accepted.
  2. Whatever form of payment you used (credit/debit card), the refund procedure will start within fourteen (14) days from when the Company was informed of your decision to exercise your right to return the purchased products and once the Company has checked that the return was carried out in compliance with the above conditions.
  3. The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
    • Purchase by credit/debit card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss;
    • Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.

 

Conditions for the exchange of products

  1. In certain specific cases, which have been duly indicated in the return form, it will be possible for you to exchange the products purchased for others, rather than obtain reimbursement for the relative price.
  2. Exchanges are subject to product availability at our warehouse. You can request an exchange using the online return form on the website, which allows you to exchange your purchased products using the options available.
  3. The request for an exchange of the product is subject to the following conditions:

20.1. Product exchange shall only apply to purchased products for which this possibility is explicitly specified on the online return form on our website by means of the word ”Exchange” being available;

20.2. You may only request the replacement of one or more purchased products with products of the same model, but in a different size and/or color. The available replacement options will be indicated in the online return form;

20.3. You may request to exchange one or more purchased products within and not later than fourteen (14) days of the day you receive the products, by filling in the return form and sending it via electronic means to the Company within the aforementioned deadline. The products to be replaced should be returned within fourteen (14) days of the day you received them;

20.4. You may only submit a single replacement request for each product purchased;

20.5. The products for which you request the replacement must be returned to the Company in their original packaging, they must have not been used, except in cases where the quality of the product cannot be assessed without a minimal use and with the identification seal attached;

20.6. The products to be exchanged that are part of a single order must be returned to the Company in a single shipment. The Company reserves the right to refuse products of the same order that are shipped for replacement in different stages.

  1. If all the above conditions are correctly fulfilled, once you have filled in and transmitted the return and exchange Form containing you request for goods replacement, the Company will process said request by sending you a relevant confirmation email.

 

 

 

 

 

Deadlines and procedure for obtaining products exchange

  1. After receiving the returned products, the Company will inspect the products to check that all the above requirements have been fulfilled, the Company will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or color you have selected are available.
  2. If the selected replacement products are not available in the warehouse, the Company will not be able to accept your request for an exchange and will refund you the original price of the products originally purchased in accordance with the procedures specified in these Terms.
  3. If the selected products are available in the warehouse, the Company will accept your request for an exchange and will send you an email confirming the shipment of the replacement products. Shipment will occur within thirty (30) working days of the date from which the Company was made aware of your request for exchange. The costs for shipping the replacement products shall be borne by the Company.
  4. When exchanging a product, if the price of the purchased product has undergone any change, you will not be required to pay the relative price difference nor will you be entitled for a return of the relative price difference. However, if you choose to return the exchanged product in accordance with your legal rights within fourteen (14) days of the day you fill in the return and exchange form, you will receive a full refund for the price paid for the product.
  5. You will be contacted by the Company if your request for an exchange cannot be accepted because the above conditions have not been met. In this instance, you can have the original products shipped back at your expense or the Company will issue a refund in accordance with the procedures set out in the Terms.
  6. The exchange products are subject to a subsequent product return procedure, in accordance to the provisions of the Terms.

 

Shipping Agent

  1. As advised by the Company, returned products may be shipped, outside of Israel, by the package delivery company DHL, using the pre-printed label enclosed in the package in which the products were shipped Please contact DHL (or visit their site: www.dhl.com) to organize pick-up.
  2. As advised by the Company, returned products may be shipped, inside of Israel, by the delivery company HFD. Please contact HFD to organize pick-up.
  3. If you decide to use a different shipping courier than those provided by the Company, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport.